FAQ's

Where do you operate from? 

We are based in Cape Town at two different addresses, we do not have a physical shop. All orders are made and paid online. We will courier your products nationwide from our Cape Town base. 

What are your trading hours?

Always open, since we are an online store.

How do I place an order?

Orders can be placed through our online store, simply add the items that you would like to purchase to your shopping cart & complete checkout.

How do I pay for my order?

Once satisfied with the items in your cart proceed to checkout where you will provide your Billing details and Delivery address, proceed to complete payment/order, you will be provided with different payment options to choose from.

EFT (electronic funds transfer) - Make your EFT payment directly into our bank account, please use your order number as reference, your order won’t be shipped until the funds have cleared in our account.

Bitcoin – Pay with Bitcoin using bitpay, you will be redirected to bitpay.com to complete your purchase.

Payfast – Pay by credit card using Payfast, you will be redirected to Payfast to complete the payment.

Mobicred - Grow now, pay later! Sign up to Mobicred, get pre-approved and choose the payfast option during checkout to make payment. 

How much does shipping cost?

The cost will depend on the shipping option chosen, the weight and dimensions of your parcel.

To calculate shipping charges, add the items you are interested in to your cart.

Click on the shopping cart icon at the top right corner of your screen and click on checkout.

How long will it take for my order/parcel to be delivered?

Delivery times vary according to your location and products ordrered. Off grid areas will require more time to be delivered as compared to major city centres.

When some of our specialised products are out of stock we need sufficient time to re-stock. In this case courier service can take anything from 7-22 days for delivery at your door. Generally courier delivery takes 1-4 working days.

If the product I want is out of stock, can I still place an order? 

Yes, you can let us know which products you would like to order and we can pre-order it for you. Delivery times will vary.

Can I order seeds or cuttings from you? 

You cannot order seeds or cuttings directly, but we can send them for free with your purchase (Terms and conditions apply).